Refund Policy
Last Updated: March 21, 2024
At HealMind, we strive to provide high-quality digital mental health services. If you are not satisfied with our services, we offer refunds under the terms outlined below.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
- You have experienced technical issues that prevented access to paid services, and our support team has been unable to resolve them.
- You were charged incorrectly due to a system error.
- You cancel a subscription within the eligible refund period (see Section 2).
- You have not used a significant portion of the service (e.g., therapy sessions or premium content).
2. Subscription Refunds
- Monthly Subscriptions: Refund requests must be made within 7 days of the initial charge. Partial refunds for unused time will not be issued.
- Annual Subscriptions: Refunds are available within 14 days of purchase if the service has not been substantially used.
- Trial Periods: If you cancel during a free trial, you will not be charged. Once the trial ends, charges are non-refundable.
3. One-Time Purchases & Pay-Per-Session Services
- Refunds for one-time purchases (e.g., individual therapy sessions) must be requested at least 24 hours before the scheduled session.
- Missed appointments or late cancellations may not be eligible for a refund unless due to a verified emergency.
4. How to Request a Refund
To request a refund, please contact us at:
- Email: refunds@healmind.com
- Subject: “Refund Request – [Your Order Number]”
- Details Required: Include your full name, email associated with the account, reason for refund request, and relevant supporting documents if applicable.
5. Processing Time
- Refund requests are reviewed within 5-7 business days.
- If approved, the refund will be processed to the original payment method within 5-10 business days, depending on your financial institution.
6. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Services were used significantly before the refund request.
- Failure to cancel a subscription before the renewal date.
- Dissatisfaction due to personal preference without valid service-related issues.
- Violation of our Terms and Conditions or misuse of the service.
7. Modifications to This Policy
HealMind reserves the right to modify this policy at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated policy.
8. Contact Us
If you have any questions about our refund policy, please reach out to our support team:
- Email: support@healmind.com
- Phone: +1 778 381 8607
Thank you for choosing HealMind!